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Stairlift Aftercare | Every step of the way | Brooks Stairlifts

Stairlift Installation and Service

At Brooks, we offer a range of services to suit you and to help you get the most out of Britain's first stairlift. The services we offer range from on site surveys to the installation of the stairlift itself, and from maintenance agreements to extended warranties. Please click on the links below to view information on Brooks services.


On site survey

Due to the fact that your Brooks stairlift will be built specifically to the requirements of your stairs, Brooks will happily send out one of their fully trained consultants to your home to discuss your stairlift requirements.

Whilst they are there, they will also carry out a no-obligation survey so that you will be able to get a quote for a stairlift and purchase one in your own time.


Our Service

Brooks provide speedy and reliable back-up and maintenance service to make sure you are happy with your stairlift, and remain so. In the unlikely event of a breakdown, one of over 20 customer care engineers that we have nationwide will come to you as quickly as is possible, often on the same day. This large number of customer care engineers ensures that customers aren't stranded without their stairlift for long periods of time.All stairlifts are designed to comply with BS5776 and BS5900 standards. This ensures that our stairlifts remain safe and reliable.


Maintenance

All Brooks stairlifts come with a guarantee for a period of 12 months from the installation date. The guarantee covers all replacement parts and labour charges, should you stairlift need to be repaired through mechanical or electrical failure.

We recommend that you have your stairlift serviced once each year by Brooks' fully trained engineers. This ensures that your stairlift will be fully functioning and safe for use for a long time to come.


Extended Warranty

You can purchase an extended warranty covering all parts and labour charges for up to a further four years after the 12 month guarantee ends. This scheme is our Golden Care Warranty Programme; to find out more about this scheme, simply ask one of our sales consultants. To take advantage of the extended warranty cover, it should be purchased at the time of installation or up to 12 months after installation.


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